Stakeholders are individuals or groups interested in the product's quality. Their influence and knowledge impact how testing is managed. Understanding their role helps with effective communication, decision-making, and test prioritization.
🔢 Stakeholder Matrix (Power-Interest Matrix)
| Quadrant | Influence | Interest | Typical Stakeholders |
|---|---|---|---|
| Promoters | High | High | Test Managers, Product Owners, Project Leads |
| Latents | High | Low | Senior Managers, Compliance Officers |
| Defenders | Low | High | Testers, End Users, Customer Support |
| Apathetics | Low | Low | Indirectly involved staff |
Test managers use this matrix to determine who to involve and how.
🎓 Example: Hospital App Testing
Promoter: Product Owner who defines features and signs off releases.
Latent: Legal Compliance Officer who must approve final compliance.
Defender: Nurse testing features during UAT.
Apathetic: Network Admin with no direct impact on the app.
Mock Questions
Q1 (Single Choice)
Which of the following best describes a Promoter in stakeholder analysis?
A. Low interest and low influence
B. High interest and high influence
C. High interest and low influence
D. High influence, low interest
Answer: B
Q2 (Multiple Choice)
Which stakeholders are MOST LIKELY to be classified as Defenders?
A. End-users providing feedback
B. CFO who attends executive meetings
C. Customer support logging issues
D. UX designer involved in UAT
Answers: A, C, D
Q3 (Scenario-Based)
You are managing testing for a finance platform. The risk officer has final say on approval but only joins during sign-off. What is their stakeholder type?
A. Promoter
B. Latent
C. Apathetic
D. Defender
Answer: B
Q4 (True/False)
Apathetic stakeholders should be completely ignored in test strategy discussions.
Answer: False
Explanation: They may give unique input or escalate concerns later.
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